30 Day Return Policy
will honour a 30 day period following the delivery of the print for any issues within the control of Pictorem, this includes any product defects, assembly issues, damages while in transit.If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase in full.
Return Process
To qualify for a refund for any purchase you are unsatisfied with, you must receive an approved RMA (Return Manufacturers Authorization) for all returns. Please contact Mr. Johnson by email wkj@wkjohnsonartist.com. Proof of the damage or issues with the print must be provided for an approved RMA. Once the customer service team has completed an evaluation of your claim, we may issue a return authorization or replacement. Please note that these requested RMA’s will need to be communicated with all parties such as the carriers, customers and Mr. Johnson.